Welcome to Sopel Global Inc, your premier partner in elevating customer relations to new heights!
how we help
boost customer satisfaction
We help you connect with customers and exceed their expectations.
increase operational efficiency
We help businesses reduce cost without compromising quality.
reduce customer attrition
We turn your clients into advocates supporting your long term growth.
what we provide
Premium Talent
We recruit the most highly-qualified talent for your business.
Custom-Built Technology
We use tools and platforms to optimize
the customer experience.
Comprehensive BPO & IT Support
We offer wide-ranging business processes
and digital solutions.
vxi by the numbers
20
Languages
20
+
Years of Continuous Success in
the Customer Care Industry
43
Locations
40
K+
Hardworking and Reliable Customer
Care Agents
300
M+
Interactions with Happy Customers
Every Year
NMSDC
Minority-owned,
certified company
What are your customers' expectations and how have they changed?
VXI and Execs in the Know have teamed up in this year’s CX Leaders Trends and Insights Report to reveal the latest developments, multichannel preferences, and top challenges facing customer service professionals today.
In this report, you'll learn:
How customers perceive the quality of service and where improvements are being made
Why difficulty reaching a live person remains a top frustration
Which channels are influencing resolution rates the most
- What 41% of customers want more of in their journeys
what our clients say about sopel
Trust is something gained because of consistent delivery of great work. VXI certainly does that, hence the complete trust.
WORLD'S NO.1 GLOBAL PAYMENTS COMPANY
We greatly appreciate our partnership with VXI, their flexibility in making the relationship win-win, and the quest for continuous improvement in results our team consistently demonstrates.
FORTUNE 30 TELECOMMUNICATIONS COMPANY
VXI works in concert with their clients to achieve expectations and constantly strive for better. Respect.
FORTUNE 30 MEDIA & TECHNOLOGY COMPANY
Trust is something gained because of consistent delivery of great work. VXI certainly does that, hence the complete trust.
WORLD'S NO.1 GLOBAL PAYMENTS COMPANY
We greatly appreciate our partnership with VXI, their flexibility in making the relationship win-win, and the quest for continuous improvement in results our team consistently demonstrates.
FORTUNE 30 TELECOMMUNICATIONS COMPANY
Secure Work-From-Home Solutions
Tried and tested by our staff during the current pandemic, our sophisticated Work-From-Home Agents solution provides a safe, secure way of working that gives you great cost savings and even greater access to skilled talent worldwide.
Your Work-From-Home Agents will be using a digitally secure remote setup to work from their homes, all protected by enterprise-grade data security and data loss prevention protocols.
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More Information
Sopel Global Solutions, LLC
515 S. Figueroa, Suite 608
Los Angeles, CA 90071
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