Technology
Power human performance
VXI’s suite of technology products can transform your care-center experience – leading to improved customer interactions, greater operational efficiencies and better business outcomes.
This is VXI’s “BPO in a Box,” and it is a foundation of our award-winning customer care. Every VXI advisor is supported by these dynamic tools, delivering top performance across hundreds of millions of customer interactions. We also license them to valued partners.
Power human performance
Attract, train, coach, and retain top talent.
Power human performance
Operate and scale cost effectively.
Power human performance
Achieve your desired business outcomes.
Power human performance
• Segment recruiting with specialized chatbots to increase candidate pool
• Prioritize the right candidates
• Increase hiring efficiency
• Coordinate across sites
Success Flair (VXI Recruiting)
•Manage 50k/month candidate interactions
•Coordinate 1k/month interviews
Power human performance
- • Recreate real-life scenarios to optimize advisor performance
- • Improve specific KPIs
- • Deliver improvement feedback to advisors
Success Flair (30-Day Results)
•+400% Net Promoter Score (NPS)
•+13% KPI
Power human performance
- • Track advisor performance
- • Develop personalized coaching
- • Produce client reports
Success Flair (1,700 advisors study)
- • 16.6% improvement in VOC
- • 9% improvement in FCR
- • 18% improvement in transfer
- • 19% improvement in sales
Power human performance
- • Evaluate advisor’s voice and screen engagement
- • Integrate digital IVR, CRM and QA
- • Improve engagement via progress tracking
Success Flair (VXI Agent Management)
•Simultaneously track and coach more than 20,000
advisors, including historical analysis
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VXI Global Solutions, LLC
515 S. Figueroa, Suite 600
Los Angeles, CA 90071
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